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Conditions of Use

Terms & Conditions

By placing an order with The Country Victualler, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you have any concerns about these terms, please contact our customer service team at sales@thecountryvictualler.co.uk before placing your order.

These Terms and Conditions, along with your use of this website, are governed by English law, and you agree to submit to the non-exclusive jurisdiction of the English courts. This does not affect your statutory rights.

This website and its Terms and Conditions are designed for use within the United Kingdom under UK law. While we welcome product enquiries and orders from outside the UK, we cannot guarantee that the use of this website or the purchase of any products complies with laws or regulations outside the UK. Products or promotions that are not permitted under local laws are not offered to customers in those locations.

Formation of Contract

A contract between you and Mike Maloney Country Butchers and Bakers Ltd t/a The Country Victualler for the sale of products exists once your order has been accepted and processed. At this point, your credit or debit card will be charged. This does not affect your statutory rights.

Pricing & Availability

All prices and product availability are subject to change without prior notice. While we make every effort to ensure pricing is accurate, the price confirmed after placing your order may differ from the price at the time of delivery. We aim to minimise such changes wherever possible. Delivery charges will be added to your order where applicable — please see our delivery information for details.

Right to Cancel

You may cancel your order for any reason prior to the order being prepared for dispatch. If you cancel within this timeframe, any payments made will be refunded in full within 30 days.

Returns Policy

If you are not completely satisfied with your products, you may return them for a refund or replacement. Please ensure you follow our product care instructions provided with your order, as we cannot accept returns for items damaged due to improper handling or storage.

Payment & Taxes

We accept secure online payment by credit or debit card (Visa, MasterCard, Delta, and Switch). Payment is taken at the time of order, as our products are prepared to order. All prices are shown in pounds sterling (£) and include UK VAT at the current rate of 20%, where applicable.

Our Guarantee

We aim to display our current product range accurately on this website and hold stock of all listed products. If an item is out of stock, this will normally be indicated online. Delivery dates are estimates and subject to change. We cannot accept liability for losses resulting from delays outside our control.

Orders received before 11 am Monday–Thursday are, subject to availability, dispatched the same day for next working day delivery (unless a later date is requested). Orders placed after 11 am, or on Friday–Sunday, are dispatched on the next working day.

UK Delivery

All orders are dispatched via a next working day courier service, subject to stock availability. Delivery to remote areas such as parts of Scotland, Northern Ireland, the Scottish Islands, the Isle of Man, Scilly Isles, and the Channel Islands may take longer.

During busy periods (such as Christmas), we will advise you of any delays. If adverse weather or other circumstances beyond our control prevent delivery on the scheduled day, we will deliver at the next opportunity. Our liability is limited to this rescheduled delivery. We recommend customers allow for possible delays by ordering a few days in advance.

Conformity of Goods

We take great care to ensure product descriptions and specifications are accurate at the time of publication.

Disclaimer & Limitations of Liability

Mike Maloney Country Butchers and Bakers Ltd t/a The Country Victualler makes every effort to ensure the information on this website is accurate and up to date, but cannot guarantee it is free from errors or omissions. We are not liable for results arising from the use of such information.

While we strive to provide an uninterrupted and reliable website experience, we cannot guarantee that your use of the website will be error-free or free from disruption. We do not accept responsibility for the loss or corruption of data during transmission or when downloaded onto your computer system.

We are also not responsible for the content of external websites linked from our site. These links are provided for your convenience, and their inclusion does not constitute endorsement or affiliation.

Our liability in connection with any contract is limited to the value of the products purchased, except where otherwise provided by law.

We shall not be liable for delays or failures to perform our obligations if such delays or failures are caused by events beyond our reasonable control.

Mike Maloney Country Butchers and Bakers Ltd t/a The Country Victualler may assign or transfer its rights or subcontract its obligations under these terms without notice. You may only do so with our prior written consent.

No third party has the right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions affects your statutory rights.

Copyright & Trademark

All content on this website, including images, designs, logos, text, and other materials, is the copyright or trademark of Mike Maloney Country Butchers and Bakers Ltd t/a The Country Victualler or its content and technology providers. All rights reserved.

You may copy, print, or download materials from this website for personal use or to place an order with us. You may also share such materials with third parties for personal, non-commercial purposes, provided you acknowledge us as the source and advise the third party that these terms apply.

Company Details

Mike Maloney Country Butchers and Bakers Ltd t/a The Country Victualler
Ashvale Road
Tuxford
Nottinghamshire
NG22 0NH
United Kingdom

Company Registration Number: 4544534 (England and Wales)
VAT Registration Number: 593443616